The estimated annual cost of poor writing to U.S. businesses is $396 billion, according to author and writing expert Josh Bernoff. Yes, that’s billion with a “B.” Writing is the primary way in which business gets done, which makes it one of the most important skills for individual and organizational success. The good news is that business writing is a skill that can be developed. This course is for all levels of workplace associates and provides practical information to help individuals express ideas efficiently and effectively. Brush up on essential grammar, punctuation and writing techniques to communicate clearly and with impact; explore email etiquette and tools; and learn strategies to plan, draft and edit important documents, including letters, memos, reports, contracts and manuals.